Your First Visit — What to Expect

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Before You Arrive

Your first appointment is a free, no-obligation consultation. There is no pressure to commit to treatment — the purpose is to assess your situation, explain your options, and give you the information you need to make a decision.

Please arrive 10 minutes early to complete any necessary paperwork. You can also download and complete your new patient form in advance to speed up the process.

Download PDF form

If you are running late, call us on (02) 9184 0851 so we can adjust the schedule.

What to Bring

Your current dentures (if you have them) — even if they are broken. We assess them as part of understanding your situation.

Any recent dental X-rays or referral letters from your dentist, if applicable.

Your health insurance card — we have HICAPS for on-the-spot claiming.

A list of any medications you are taking and any relevant medical conditions (allergies, recent surgeries, bleeding disorders, etc.).

A list of questions or concerns — write them down beforehand so nothing gets missed.

A family member or carer is welcome to attend. Many of our patients bring someone with them, and it often helps to have a second set of ears during the consultation.

What Happens During the Consultation

The consultation typically takes 30 to 45 minutes. Here is what we cover:

Assessment — We examine your mouth, your existing dentures (if applicable), and your overall oral anatomy. For some cases, we may take photographs or preliminary impressions.

Discussion — We discuss what we find, what is causing the problems you are experiencing, and what your options are. We explain each option plainly — what it involves, how long it takes, and what it costs.

Quote — If you want to proceed, we provide a transparent, all-inclusive quote covering all appointments, trial fittings, adjustments, and aftercare. There are no hidden fees.

No pressure — You do not need to make a decision on the day. Many patients take the information home, discuss it with family, and come back when they are ready. That is completely fine.

If you are ready to proceed, we can often begin clinical work on the same visit.

Getting to D3 Clinic

D3 Clinic is at 2/668 Botany Road, Alexandria NSW 2015.
Ground floor with step-free access.

By Public Transport — Bus routes run along Botany Road with stops directly outside. Green Square Station (T8 Airport & South Line) is approximately a 10-minute walk. Regular bus connections from the CBD, Eastern Suburbs, and Inner West.

Parking — City-bound side of Botany Road (directly outside):
1-hour parking (1P), available all day from 10am.
Opposite side (south-bound): 1-hour parking (1P) all day, clearway after 3pm.
If you are having trouble finding a spot, call us on (02) 9184 0851 on arrival and we can assist you with parking in our building’s car park underneath the clinic.

Accessibility — Conveniently located for patients visiting from the Sydney CBD, Inner West, Eastern Suburbs, Southern Sydney, Bayside, and surrounding suburbs.

Health Concerns

Please let us know about any medical conditions, allergies, recent surgeries, or medications you are taking. This information helps us plan treatment safely and appropriately. If you are unsure whether something is relevant, mention it anyway — it is better to over-share than under-share.

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